We are pleased to announce that Bitdefender has been named a Customers’ Choice in EMEA region in the 2024 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms (EPP). In addition, the company was named a Strong Performer for EPP overall evaluations and for Public Sector, Governments, Education.

What are EPP solutions and why are they important?

As work shifts from the office to home and everywhere in between, and with the rise of cloud computing, endpoints have become prime targets for today’s threat actors. Distributed across a wide area outside the corporate network, endpoints are extremely vulnerable if they fall outside the security team’s control. Additionally, the increasing use of generative AI introduces new risks, as AI-generated content can be exploited for sophisticated phishing attacks and other malicious activities. A robust cybersecurity strategy must start at the endpoint and integrate enterprise-level risk assessment and remediation capabilities across distributed laptops, phones, tablets, and cloud environments.

What Bitdefender solutions are the Gartner Peer Insights reviews based on?

Customer reviews are based on the Bitdefender GravityZone Platform, a comprehensive cybersecurity platform offering prevention, protection, detection, and response for organizations of all sizes. It secures multi-cloud, hybrid-cloud servers, workloads, and end-user systems, including PCs, laptops, and mobile devices. Integrating advanced AI and Machine Learning, GravityZone provides EPP, EDR, XDR, and cloud security within a unified management console for centralized monitoring, incident investigation, and remediation.

How is the Gartner Peer Insights Customers’ Choice determined?

As per Gartner Peer Insights “Voice of the Customer” Methodology, “Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

Vendors in this quadrant received strong ratings for overall experience, product capabilities, and service & support relative to the market. This is a good indicator for satisfaction with the vendor’s products in this market.

Vendors in this quadrant also exceed the market average User Interest and Adoption, which includes review volume, review market coverage, and willingness to recommend. These factors help distinguish vendors that generated the above average Overall Experience scores required for this quadrant within large sample sizes and diverse coverage. High willingness to recommend is an overall measure of users’ interest and enthusiasm based on their experience with the vendor. Vendors in this quadrant may not have performed equally highly in all three of these components.”

In addition to being named a Customers’ Choice for EPP in EMEA, we believe the report shows that Bitdefender continues to gain and maintain trust from customers around the world and from every market segment.

95% of global Bitdefender customers recommend our EPP platform

Bitdefender reviews received four or five stars (out of five stars) 99% of the time

Bitdefender EPP achieved an overall rating of 4.7 out of 5 —exceeding the market average

Bitdefender maintained its ratings in Product Capabilities, Deployment Experience and Support Experience, and improved on Sales Experience compared to last year’s evaluation

Bitdefender was named a Strong Performer for EPP overall and for Public Sector, Governments, Education.

*Based on 91 ratings submitted in the Endpoint Protection Platforms market on Gartner Peer Insights as of April 2024.

What our customers say about us.

Read the review in full here.¹

Thanks to our customers!

We appreciate all our customers who submitted reviews for this process. Your feedback provides valuable direction for our development teams and helps determine our product strategy. We are extremely grateful that you continue to put your trust in our ability to protect your company from today’s advanced cybersecurity threats.

¹Gartner, Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, June 28, 2024

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