Debt Collection Scams. Is Your Debt Collector Real or a Fraudster? Learn How to Tell

Debt collection scams are a serious and growing issue. Scammers pose as legitimate debt collectors, using threatening tactics to intimidate people into paying debts they do not owe. They use phone calls and deceptive emails to extract money or personal information from their victims.

To get victims to transfer money, scammers threaten to report "overdue bills" to credit agencies, take legal action, or even access the victims' bank accounts without consent.

Ironically, actual debtors likely wouldn't be fooled by this scam because they have no intention of paying back their creditors. However, honest individuals might second-guess themselves, believing they might have forgotten a payment. Also, since the amounts are usually small, some people may decide to just pay the "bill" to resolve the issue quickly.

Understanding how these scams work and knowing how to protect yourself is essential to avoid falling victim to such deceitful tactics.

Did You Know?

Consumers reported losing more than $10 billion to fraud in 2023.
In 2023, there were 124,450 reports of debt collection fraud, according to the Federal Trade Commission (FTC).
The Consumer Financial Protection Bureau (CFPB) reports debt collection asthe second most common category of consumer complaints in 2023, highlighting the prevalence of scams in this sector.

How Debt Collection Scams Work

Debt collection scams often begin with an unsolicited call or email from someone posing as a debt collector. The debt in question might be entirely fabricated, canceled, discharged, forgiven, or too old to be collected. Regardless, the scammer will use various tactics, such as intimidation, deceit, and harassment, to pressure you into making a payment.

Their tactics may be:

Phishing for Information: Scammers may ask for personal details like your Social Security number or bank account information under the guise of verifying your identity.
Intimidation and Threats: They often use aggressive language, threatening arrest, lawsuits, or damage to your credit score to pressure you into paying.
Spoofing Caller ID: They may manipulate caller ID information to make it appear as though the call is coming from a legitimate agency.
False Debt Information: Scammers might claim you owe a debt that you do not recognize or inflate the amount of an existing debt.

How Do I Tell If a Debt Collector Is Legitimate or a Scam?

One reliable way to avoid debt collection scams is by reviewing your annual credit report to verify your actual debts.

However, if you are called by a debt collector, confirm their legitimacy by asking for:

Their name
Company name
Company street address
Telephone number
Professional license number, if applicable in your state

A genuine debt collector should be able to provide all the details you ask about them and the debt they claim you owe, scammers may evade answering your questions.

Warning Signs of a Debt Collection Scam

Unexpected Contact/Debt: Receiving a call or email about a debt you don't recognize.
Pressure Tactics: The caller uses threats or intimidation to force immediate payment or threatens you with criminal charges. Legitimate debt collectors do not make such threats.
Unusual Payment Methods: Scammers may request payment via wire transfer, gift cards, or prepaid debit cards.
Request for Personal or Financial Information: Never provide your personal financial information unless you are certain the collector is legitimate.
Refusal to Provide Information: Legitimate collectors will provide written proof of the debt. Scammers often evade such requests.
Inconsistent or Vague Details: They cannot provide specific information about the debt, such as the original creditor's name or the amount owed.
Upfront Fees: Be cautious if asked for upfront fees for debt relief services unless it's a non-profit credit counseling program for a debt management plan.
Claims of Government Programs: Scammers might claim they can help you take advantage of "new government programs."
Debt Elimination Guarantees: Promises to make your debt disappear are red flags.
Refusal to Send Free Information: Legitimate services will provide free information without requiring your personal financial details.

Additionally, be cautious of "bait and switch" tactics, like a "loan program" that requires you to first enroll in a credit repair or debt settlement program.

What to Do When You Receive a Call/Email from a Debt Collector

The only thing you should do is refrain from paying until you are completely certain that your debt, the collector, and the agency they are working for are authentic.

Stay Calm and Do Not Panic: Scammers thrive on fear and urgency. Take a deep breath and do not make any hasty decisions.
Verify the Caller's Identity: Ask for the caller's name, company, street address, and phone number. Then, research the company independently, going directly to their website.
Request Written Validation: By law, legitimate debt collectors must send you a written validation notice within five days of contacting you.
Do Not Share Personal Information: Avoid giving out sensitive information such as your Social Security number or bank account details.
Report Suspicious Activity: If you suspect a scam, report it to the FTC, your state attorney general, and the Consumer Financial Protection Bureau (CFPB).

Not all debt collectors who call you about unrecognized debts are necessarily scammers. You could be a victim of identity theft or mistaken identity. Request a free copy of your credit report from one of the three major credit bureaus and review your history.

Also, if you want to check if your personal data is on the Internet, get Bitdefender Digital Identity Protection. Find out what scammers know about you and don’t let them use that information against you.

How Do I Stop Fake Debt Collectors and Protect Myself Against Scams?

Use Scamio to uncover scammers. If you suspect someone is trying to scam you, check with Scamio, our AI-powered scam detection tool. Send any texts, messages, links, QR codes, or images to Scamio, which will analyze them to determine if they are part of a scam. Scamio is free and available on Facebook Messenger, WhatsApp, and your web browser. You can also help others stay safe by sharing Scamio with them in France, Germany, Spain, Italy, Romania, Australia, and the UK.
Use Call Blocking Tools. Many smartphones and telecom providers offer call-blocking features that can help filter out suspicious calls.
Put your number on the National Do Not Call Registry. Go to donotcall.gov or call 1-888-382-1222.
Monitor Your Credit. Regularly check your credit report for any unfamiliar accounts or inquiries.
Educate Yourself and Others. Stay informed about the latest scam tactics and share this information with friends and family.

FAQs

What should I do if I realize I've fallen victim to a debt collection scam?

Immediately contact your bank or credit card company to stop any payments. Report the incident to the FTC, CFPB, and your local law enforcement. Additionally, consider placing a fraud alert on your credit reports with the major credit bureaus.

Can legitimate debt collectors threaten me with arrest?

No, legitimate debt collectors cannot threaten you with arrest or legal action without due process. Any such threats are illegal and a strong indicator of a scam.

How can I confirm if a debt collection agency is legitimate?

Verify the agency's credentials through online research and check for any complaints against them with the BBB. You can also contact your original creditor to confirm if they have passed your debt to a collection agency.