Bitdefender Email Protection monitors your mailbox by scanning incoming emails for potential threats. However, there are instances where this feature may become disabled for a particular mailbox. This guide is intended to help you understand why Email Protection might get disabled and provide step-by-step instructions on how to restore it to ensure continuous protection for your email account.
Email Notification
If Email Protection gets disabled, you will receive an email notification with the following content:
Subject: Bitdefender Email Protection got disabled. Reactivate protection.
Interface warning
In the Bitdefender Security app and in your Bitdefender Central account, a specific status will be visible for the affected mailbox, indicating that the protection is disabled and requires reauthorization.
Why is Email Protection disabled?
Bitdefender Email Protection can appear disabled for several reasons, even if you have an active subscription. These reasons include:
- Password Change: Changing your email account password can cause Bitdefender to lose access to your mailbox.
- Access Manually Revoked: You may have accidentally or intentionally revoked permissions directly from your e-mail account settings.
- Google Reauthentication Requirement: Google requires you to reauthenticate third-party apps connected to your Gmail account every 6 months. Google will send reminders before the access expires to help you renew it on time.
How to Re-Authorize Email Protection
By following the steps below, you can ensure that your email remains protected by Bitdefender. Remember to renew permissions proactively and respond promptly to any notifications from Google or Bitdefender regarding access issues.
Reauthorizing Before Access Ends
