Change Wrong Email Entered while Purchasing Bitdefender

If you have purchased Bitdefender but accidentally made a typo and entered a wrong email address instead of the actual email, you will not be able to receive your activation code. To correct the email and receive your Bitdefender product, you will need to contact our vendor 2Checkout or Digital River.

Why Bitdefender Support Cannot Resolve This Directly

Due to security reasons, the Bitdefender Support team does not have access to sensitive payment information such as credit card or PayPal account. Without this information, we are unable to accurately identify your Bitdefender order made with a wrong email. If you enter incorrect data during the checkout process and need to change personal information like your e-mail address, please note that Bitdefender Support will not be able to assist with this request. You will need to contact our vendor for corrections.

Steps to Correct Your Email Address and Receive Your Bitdefender Order

These steps will ensure that you receive your Bitdefender product and activation instructions without further delay.

1. Identify Your Vendor:
   • If you make your purchase through Bitdefender’s official website, the authorized vendors are either 2Checkout (most countries) or Digital River (German speaking countries).

    

2. Contact the Vendor:
   • Reach out directly to the vendor to correct the email address on your order. Use the contact details provided below:
     

     2Checkout

     • Email: 2Checkout Support
     • Phone: (+1) 650 963 5701 (USA, Canada) View phone numbers for other countries ›

     Digital River

     • Email: Digital River Support
     • Phone: (+49) 221 7474 0087 (Germany)

    

3. Provide Necessary Information:
   • When contacting the vendor, ensure you have the following details ready:
     • Full name
     • Incorrect email address entered
     • Correct email address
     • Last 4 digits of the credit card (if available)
     • Any other relevant purchase details

    

4. Await Confirmation:
   • The vendor will edit out your typo and resend the purchase confirmation and activation code to the correct email address.