Troubleshooting Autofill Issues in Bitdefender SecurePass

If Bitdefender SecurePass isn’t autofilling your saved login information, follow the steps below based on your device and platform to enable autofill and resolve the issue.

 

Autofill on Windows and macOS

To autofill credentials using the SecurePass browser extension:

1. Ensure the Extension is Installed and Enabled:
   • Install the SecurePass extension for your browser (Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari) and enable it.
2. Use one of these two autofill options:

• • Autofill Using the SecurePass Icon in the Sign-in form:
    • When you visit a login page, look for the SecurePass icon in the username and password fields.
    • Click the SecurePass icon, then select the account name from the menu. The saved login credentials will be filled in automatically.
    • If you have multiple accounts saved for the site, select the correct one from the list.
  • Autofill Using the SecurePass Extension in the Browser Toolbar:
    • Click the Bitdefender SecurePass extension at the top of your browser’s toolbar.
    • Search for the account name saved in your vault (e.g., “Facebook”) and click the link next to it.
    • The browser will navigate to the website and automatically fill in your username and password.

 

Autofill on Android and iOS

To autofill using the Bitdefender SecurePass mobile app, ensure autofill is configured correctly.

 

On Android

1. Follow these steps to make Bitdefender SecurePass default Android password manager. Then, once SecurePass is set up on Android:
2. Tap on a login field (username or password) to display the Search Bitdefender SecurePass option.
3. Tap this option to open SecurePass.
4. Unlock the vault using biometrics (fingerprint or face recognition) or your Android PIN, pattern, or password.
5. Select the account name displayed in SecurePass, and the credentials will autofill automatically.

 

On iOS

1. Follow these steps to make Bitdefender SecurePass default iOS password manager. Then, once SecurePass is set up on your iPhone or iPad:
2. Tap on a login field (username or password) to display the Passwords option on your keyboard.
3. Tap Passwords to open SecurePass.
4. Unlock the SecurePass vault using biometrics (Face ID or Touch ID) or your iPhone/iPad passcode.
5. Select the account name displayed in SecurePass, and the credentials will autofill automatically.

 

Autofill Using the Web Client

The SecurePass web client at https://securepass.bitdefender.com does not support autofill.

• Manually copy the login credentials from your SecurePass vault and paste them into the website’s login fields.