This guide will show you how to temporarily disable all modules in Bitdefender (Total Security, Internet Security, Antivirus Plus) for troubleshooting purposes. Remember to re-enable the modules afterward.
Note: If your Bitdefender product doesn’t include certain features, only disable the ones available.
Video Tutorial
Watch our short video tutorial on disabling Bitdefender features, or follow the step-by-step instructions below.
Step 1: Disable Protection Features
- Antivirus:
- Go to Protection on the left side of the interface.
- In the Antivirus panel, click Open.
- In the Advanced tab, turn off Bitdefender Shield.
- Choose to disable it Permanently or Until system restart and press OK.
- Go to the Settings tab and turn off the following:
- Scan CD & DVD
- Scan flash drives
- Scan mapped network drives
- Firewall:
- Return to Protection and turn off the Firewall.
- Antispam:
- Turn off Antispam.
- Ransomware Remediation:
- Turn off Ransomware Remediation.
- Vulnerability:
- Turn off Vulnerability.
- Advanced Threat Defense:
- In the Advanced Threat Defense panel, click Open.
- In the Settings tab, turn off Advanced Threat Defense.
- Online Threat Prevention:
- Go to Settings in the Online Threat Prevention panel.
- Turn off the following:
- Web Protection
- Search Advisor
- Encrypted web scan
- Fraud protection
- Phishing protection
- Network Protection
- Email Protection (select Don’t scan emails)
- Cryptomining Protection:
- Turn off Cryptomining Protection.
Step 2: Disable Privacy Features
- Safepay:
- Go to Privacy on the left-hand side of the interface.
- In the Safepay panel, click Settings.
- Turn off the following:
- Safepay notifications
- Automatically open Bitdefender Safepay
- Use VPN with Safepay
- Anti-Tracker:
- Turn off Anti-Tracker.
- VPN:
- Go to the VPN panel, click Open VPN, and disconnect if it’s connected.
- Video & Audio Protection:
- In the Video & Audio Protection panel, click Settings.
- Turn off the following:
- Webcam Protection
- Microphone monitor
- Parental Control:
- In the Parental Control panel, click Configure.
- In Bitdefender Central (opens in your web browser), sign in.
- Click VIEW on the child profile associated with your PC.
- If your PC is listed, click ⋮ next to Monitored by Parental Control and select Unassign.
Step 3: Disable Utilities
- Profiles:
- Go to Utilities on the left-hand side of the interface.
- In the Profiles panel, click Settings.
- Turn off Activate profiles automatically.
You’ve now disabled all Bitdefender features. Re-enable modules one at a time to find out which one may be the culprit.