If you’ve received a “Device Limit Reached” alert in Bitdefender, you have several options to address this issue and add more seats to your subscription. Below are step-by-step instructions for each solution.
Device limit reached - Solution 1: Transfer a seat
A. Removing an Old Device:
If Bitdefender is installed on an unused device, delete the old device from Bitdefender Central. This frees up its slot for a new device automatically.
- Access Bitdefender Central: Log in to your Bitdefender Central account at https://central.bitdefender.com/
- Remove Old Device: Navigate to the “My Devices” section where your protected devices are listed. Look for the device that is no longer in use and needs to be removed. For detailed guidance, you can refer to the article How to Remove a Device from Your Bitdefender Central Account.
- Install Bitdefender: Once the old device is removed, its slot will automatically become available for a new device. Now, you can proceed to install Bitdefender on your new device using the freed-up slot.
B. Reallocation to Another Subscription:
If you have an open seat subscription available in Bitdefender Central, proceed to reallocate the new device to this subscription.
- Reallocate Device to an Open Seat Subscription: Refer to the instructions provided in the article How to Reallocate or Transfer a Device to Another Bitdefender Subscription.
- Install Bitdefender: Once the reallocation is done, you can proceed to install Bitdefender on your new device using the allocated slot.
Device limit reached - Solution 2: Buy more seats
If you’ve reached the maximum number of devices allowed on your Bitdefender subscription, you can increase this limit by purchasing additional seats.
1. Access Bitdefender Central: Log in to your Bitdefender Central account at https://central.bitdefender.com/
2. Navigate to Subscriptions: Look for the “My Subscriptions” section on the sidebar and then access the “Subscriptions” tab at the top.
3. Upgrade: Click the “Upgrade” button on your subscription card.
Depending on your current subscription and device configuration, you may have different choices for upgrading the number of devices:
- Upgrading Device Limits: If you haven’t reached the maximum device configuration for your product, buying more seats will upgrade the number of devices on your current subscription. Your subscription validity won’t extend, but the device count will increase. Your next renewal will reflect the updated configuration.
- Adding a Separate Subscription: If you’ve maxed out your current device configuration, purchasing more seats will prompt you to buy a new subscription. This new subscription will run alongside your existing one in Bitdefender Central, providing additional seats to protect your devices.
4. Follow Payment Steps: Follow the on-screen instructions to complete the payment process.
5. Activate New Subscription: Once the payment is processed, open the confirmation email and activate your new Bitdefender subscription. For detailed guidance, you can refer to the article How to Activate a New Bitdefender Subscription.
6. Install Bitdefender: Now, you can install Bitdefender on your new device. Simply click “Install” from the new subscription card added to your Bitdefender Central account.
By following these steps, you can address the “Device Limit Reached” alert in Bitdefender and ensure uninterrupted protection for your devices.