In this article, we will help you find out which Bitdefender module prevents your application from connecting to the Internet, and then add an exception that will restore normal behavior.
Step 1
A. Please disable the Firewall module and check if the application works:
• Open Bitdefender from your Desktop.
• Click on Protection from the left panel.
• Turn off the Firewall by pressing the ON/OFF switch (the switch should be gray when the module is turned off).
B. Check if the app works with the Firewall disabled. If it works, please re-enable the Firewall and add an exception for the application in Bitdefender Firewall as described below:
• Open Bitdefender from your Desktop.
• Click on Protection from the left panel and click Settings on the Firewall panel.
• Access the Rules tab, then click Add Rule. A new window will appear.
• Click on Browse and select the application’s executable file (usually found in the installation folder of the app), then click on OK and Save to close the dialog boxes.
With the new rule added, your application should work as it should be.
Step 2
A. If the above didn’t work, please disable the Encrypted Web Scan as follows:
• Open Bitdefender from your Desktop.
• Click on Protection from the left panel, then access Settings on the Online Threat Prevention panel.
• From the list that opens, make sure to turn off Encrypted web scan.
• Try your application with this module disabled.
B. If the application works, please re-enable the module and add an exception for the app as described below:
• Open Bitdefender from your Desktop
• Click on Protection from the left panel, then access Settings on the Online Threat Prevention panel.
• Access the blue Manage exceptions link, click on + Add an Exception, browse to the path of the application, select it and press OK.
• From the same window, make sure the Online Threat Prevention button is set to ON (blue) and press Save.
With the new rule added, your application should work as it should be.
