Bitdefender VPN stuck at Disconnecting or Reconnecting screen

Sometimes the operating system or other services and software dependencies do not start up correctly. Rebooting your computer is usually enough to get past the Reconnecting or Disconnecting screen.

1. Go to Windows Start ⊞ menu.

2. Click the power button ⏻ in the menu.

3. Then select Restart.

4. After your PC turns off and then turns on again, open Bitdefender VPN and check if the situation is resolved.

If Bitdefender VPN still goes to “reconnecting” or “disconnecting” and doesn’t connect after a Windows restart, refreshing the VPN connection can be a quick and effective solution.

1. Go to Windows Start menu ⊞ and type in ncpa.cpL then press Enter on your keyboard to view your network connections.

2. In the Network Connections window, right-click on TAP-Windows Adapter V9 (this is the Bitdefender VPN adapter) and choose the Disable option in the menu.

3. Wait a few seconds, then right-click TAP-Windows Adapter V9 again and this time choose Enable.

4. Now try connecting to Bitdefender VPN again.

If the VPN app still goes to Reconnecting or Disconnecting and is unable to connect, you need to uninstall and reinstall Bitdefender VPN.

To uninstall Bitdefender VPN

1. Go to Windows Start menu ⊞ and type in appwiz.cpL then press Enter on your keyboard to display currently installed programs.

2. Select Bitdefender VPN from the list and then click the Uninstall button at the top of the window. You can also right-click on Bitdefender VPN and select Uninstall.

3. If the User Account Control shows up, choose Yes to allow the uninstallation.

4. Next, click the Uninstall button and follow the on-screen instructions to remove Bitdefender VPN from your PC.

To reinstall Bitdefender VPN

1. Go to https://www.bitdefender.com/solutions/vpn/download on the computer you want to reinstall Bitdefender VPN on.

2. Save the installer on your device when prompted.

3. Once the download completes, double-click the Bitdefender_VPN file.

4. If the User Account Control shows up, choose Yes to allow the installation.

5. Wait while Bitdefender VPN downloads the necessary files.

6. Once the download completes, choose the language in which you want Bitdefender VPN to be installed using the drop-down menu on the installer.

7. Check the subscription agreement box after you read and agree with the terms, then click on START INSTALLATION.

8. At the end of the installation, sign in to your Bitdefender Central account using your username and password.