Bitdefender VPN: Frequently Asked Questions

Some common questions about Bitdefender VPN tend to recur. We have the answers! Here you can learn more about your Bitdefender VPN app, virtual server locations, Premium VPN subscriptions, and other topics important to our customers. If you don’t find the answer to your question on this page, don’t forget to check out the related articles below for more tips and step-by-step tutorials.

 

What is Bitdefender VPN?

Bitdefender VPN is a fast and secure VPN app powered by Bitdefender, a global cybersecurity leader. A VPN or Virtual Private Network allows you to connect to the Internet by means of an encrypted and secure tunnel. All your traffic stays private and anonymous. Bitdefender VPN secures your internet connection across multiple platforms (Windows, Mac, Android, iOS), so you stay protected every time you connect to unsecured Wi-Fi in airports, shopping malls, cafés, or hotels. This way, unfortunate situations such as personal data theft or attempts to make your device’s IP address accessible to hackers can be avoided. Geo-restricted content can also be accessed, regardless of which country practices internet censorship.

• Video presentation: Bitdefender VPN Overview

 

When should I use Bitdefender VPN?

You have to be careful when you access, download, or upload content on the Internet. To make sure you stay safe while browsing the web, we recommend you use the VPN when you:

• want to connect to public wireless networks
• want to access content that is normally restricted in specific areas, no matter if you are home or abroad
• want to keep your personal data private (usernames, passwords, email addresses, credit card information, etc.)
• want to hide your IP address

 

What server locations does Bitdefender VPN have?

The server list includes 54 countries across the globe and is available below.

 

Can I select a VPN server by city, not just by country?

Yes. Bitdefender VPN can be used to select a specific city. Here’s the list of available cities:

• USA: Atlanta, Charlotte, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, New York, Newark, Phoenix, Portland, San Jose, Seattle, Washington
• Canada: Montreal, Toronto, Vancouver
• UK: London, Manchester

 

Can Bitdefender VPN be installed as a stand-alone app?

The VPN app is installed automatically alongside your Bitdefender security solution. It can also be installed as a standalone app from the product page, from Google Play Store & App Store, or from your Central account.

 

Can Bitdefender VPN be used on Firestick?

No, because it is not listed in the Amazon Appstore, Bitdefender VPN cannot be used on Firestick.

 

Can Bitdefender VPN be used on a Windows PC with ARM processor?

Yes, Bitdefender VPN is fully compatible with ARM-based Windows computers. If your PC has an ARM processor, Bitdefender VPN will work without any functionality issues.

 

What is the difference between the standard and the Premium version?

The standard version is included by default in your Bitdefender product on Windows, Android, macOS, and iOS. It offers 200 MB daily traffic per device (a 500 MB daily traffic quota is included only in Bitdefender Small Office Security subscriptions) and automatically connects you to the optimal server, without having the possibility to change it. You can purchase the Premium VPN subscription to get unlimited traffic and the option to connect to any available server. The benefits of the Premium version will get unlocked once you activate the subscription.

 

When is the daily traffic limit reset?

The daily traffic limit resets at midnight UTC. Click here to check the current UTC time. For reference, this corresponds to 7:00 PM or 8:00 PM in New York, depending on Daylight Saving Time.

 

Is Bitdefender Premium VPN a different subscription?

Yes, Bitdefender Premium VPN is a separate subscription from the Bitdefender security solution one.

 

What happens when my Bitdefender security solution expires, but I still have an active Premium VPN subscription?

Once your Bitdefender subscription expires, your device will no longer be protected against threats, and you will not be warned when trying to access dangerous sites. However, the Premium VPN functionality will still be available in the product.

 

How many devices does my Premium VPN subscription cover?

Regardless of the subscription type, Premium VPN can be used on a maximum of 10 devices at once.

If your Bitdefender security solution includes a Premium VPN subscription (e.g. Bitdefender Premium Security), then the VPN will inherit the device limit in that bundle (10, 15, etc.). It can protect the same number of devices as your Bitdefender security solution subscription, but no more than 10 devices connected at a time.

However, if your Bitdefender security solution does not include a Premium VPN subscription (such as Bitdefender Family Pack that covers up to 15 devices) when you purchase a Premium VPN subscription it will cover only 10 devices, not 15.

 

Will Bitdefender share my IP address and personal data shared with third parties?

No, with Bitdefender VPN your privacy is 100% safe. Nobody (advertising agencies, ISPs, insurance companies, etc.) will have access to your online logs.

 

What encryption algorithm does it use?

Hydra protocol on all platforms, 256-bit AES encryption, or the highest available cypher supported by both client and server, with Perfect Forward Secrecy. This means that encryption keys are generated for each new VPN session and erased from memory when the session is over.

 

Can I have access to GEO-IP-restricted content?

With Premium VPN you have access to an extensive network of virtual locations all over the world.

 

Will it have a negative impact on the battery life of my device?

Bitdefender VPN is designed to protect your personal data, hide your IP address while connected to unsecured wireless networks, and access restricted content in certain countries. To avoid unnecessary battery consumption of your device, we recommend you use the VPN only when you need it and disconnect when offline.

 

Does Bitdefender VPN slow down the Internet?

Bitdefender VPN is designed to offer a light experience while surfing the web. Depending on the distance between your actual location and the server location you choose to connect to, some speed penalty is expected, however it’s almost always sufficiently small that it goes unnoticed during normal online activity. Moreover, we rely on one of the fastest VPN infrastructures in the world. If it is not a must to connect from your location to a faraway hosted server (e.g. from the USA to France), we recommend you allow the VPN to automatically connect you to the nearest server or find a server closer to your current location. How to speed up a slow VPN connection

 

Why is my Bitdefender VPN not connecting?

If the VPN displays “Connecting” for a few seconds, then goes back to “Turn On to Secure your Connection”, restart your device. If the problem persists, uninstall and then reinstall the Bitdefender VPN app.

 

Why is the VPN constantly getting disabled on Android?

Mostly because your smartphone uses Power Saving Mode to save battery, which stops the running apps – Here’s how to fix it.

 

How do I troubleshoot VPN connection errors?

There are several steps you can take to troubleshoot any connection error: Troubleshooting Bitdefender VPN errors on Windows, Mac, Android, and iOS.