Empowering MSP Workflows: Bitdefender’s New ConnectWise PSA Integration Update

For many managed service providers (MSPs), managing cybersecurity alongside business operations feels like juggling two demanding roles at once. Each client brings unique needs, and MSPs must ensure every security solution is seamlessly integrated and meticulously managed. This challenge is what inspired Bitdefender’s latest update to its ConnectWise PSA integration—a solution built with the needs of modern MSPs at its core. This enhanced integration isn’t just about adding more features; it’s about equipping MSPs with the agility and control to serve clients more effectively, while laying the foundation for continuous innovation in security management.

At the center of this update is a new, dedicated ConnectWise PSA application that acts as a single, intuitive hub for managing critical integration elements. It’s designed to simplify workflows, streamline billing and ticketing, and offer deeper customization—giving Bitdefender partners the flexibility to align the integration with each client’s unique setup.

Centralized Management with Purpose-Built Tools 

The dedicated ConnectWise PSA application gives MSPs a place where everything they need to manage the integration is centralized. It’s a streamlined approach to handling what would otherwise be a scattered, time-consuming process. Here’s how it works:

• Effortless Company Mapping: Instead of manually aligning client data, MSPs can now link GravityZone companies directly to existing ConnectWise PSA companies. This mapping syncs automatically, keeping records consistent without adding extra steps. Any issues are flagged right away, allowing MSPs to fix them before they create disruptions.
  

• Flexible Billing Integration: The new billing feature enables endpoint data to flow directly into invoicing, supporting various agreement types and offering flexibility in billing for each mapped company. This helps MSPs create more precise invoices and simplifies tracking billable endpoints—a powerful tool for those managing complex client accounts.
  

• Automated Ticketing with Customizable Alerts: Security events trigger automated tickets in ConnectWise PSA, allowing MSPs to respond quickly to client issues. Ticket severity levels and service board assignments are fully customizable, so each alert routes to the right person on the team, making prioritization simple and effective.
  

Future-Proofing MSP Operations in a Shifting Security Landscape 

With cybersecurity evolving rapidly, MSPs need solutions that adapt just as quickly. This update isn’t a one-off improvement; it’s a commitment to ongoing enhancement and future-ready features. As the security landscape shifts, Bitdefender’s ConnectWise PSA integration will continue to grow, helping MSPs manage their clients’ needs with flexibility and foresight. 

In today’s competitive market, MSPs who leverage the latest tools are better positioned to win and retain clients. With the expanded ConnectWise PSA integration, Bitdefender is helping its partners do just that—by building a platform that supports today’s operations while anticipating tomorrow’s challenges. 

To explore the new ConnectWise PSA integration update, visit: Bitdefender ConnectWise PSA Update.