FTC Warns of COVID Test Scams: Here’s How You Can Safely Order Test Kits and Avoid Scammers

The US government has resumed offering free COVID test kits to help Americans stay safe, but scammers are taking advantage of this opportunity to defraud consumers.

“Shipping is free, too,” the FTC emphasized, telling users that the only thing they need to provide to receive their tests is their name and shipping address.

“Sharing your email is optional if you’d like to get confirmation and delivery updates from the U.S. Postal Service,” the agency said. “Anyone who asks for more information than that is a scammer. You don’t need to give financial information or pay anything to get these free tests, and nobody can promise you special access or extra tests. If they do, they’re scammers.”

How to Order Free COVID Test Kits

1. Go to the official Government Website: The only legitimate way to order your free COVID-19 test kits is through the official website: COVIDtests.gov. This site is run by the federal government and provides clear instructions on how to order your tests.
2. Fill Out Your Information: Once on the site, you'll be asked to enter basic information such as your name and residential address; email is optional. This information is needed to ship the kits to your home. Be sure not to provide other personal details like your Social Security Number or financial information—legitimate government programs won’t ask for this.
3. No Payment Required: The test kits are completely free. You do not need to provide any payment information. If you're asked for credit card details or other forms of payment, you're not on the official site.
4. Wait for Delivery: After placing your order, your COVID tests should arrive within a few weeks. Delivery times may vary, especially during periods of high demand.

How to Avoid COVID Test Kit Scammers

If you suspect someone is trying to scam you, or a website looks suspicious, check it with Scamio, our AI-powered scam detection tool. Send any texts, messages, links, QR codes, or images to Scamio, which will analyze them to determine if they are part of a scam. Scamio is free and available on Facebook Messenger, WhatsApp, and your web browser. You can also help others stay safe by sharing Scamio with them in France, Germany, Spain, Italy, Romania, Australia, and the UK.

• Stick to the official website for ordering: Only order through COVIDtests.gov. Scammers may set up fake websites that look like government sites to steal personal information. Double-check the web address before entering any information.
• Scrutinize unsolicited emails and texts: Scammers may send emails or texts claiming to offer free test kits or pretending to be from government agencies. These often contain links that lead to phishing websites. Don’t click any links unless you’re sure they are legitimate – Remember, no government agency won’t send unsolicited requests for personal information.
• Avoid phone callers requesting personal info:  If someone calls you claiming they can help you get free COVID tests but asks for your personal information, it’s likely a scam. The government won’t call you to get your order.
• Be wary of scam ads on social media: Scammers may post fraudulent ads on social media to lure unsuspecting users to phishing websites or forms. Be cautious about clicking on ads offering free COVID tests. Always verify that you’re ordering from the correct government-run website.

FAQs

How many free test kits can I order?
Each household can order up to four free COVID test kits.

Do I need to provide payment or credit card information to receive the kits?
No. The test kits are completely free, and you will not be asked for any payment information or other sensitive data.

What should I do if I receive a suspicious email about free COVID test kits?
Do not click on any links or provide personal information. Report the email as phishing and delete You should only order through COVIDtests.gov.

What happens if I accidentally give my information to a scam site?
If you think you've been scammed, immediately report the incident to the Federal Trade Commission (FTC) and inform local law enforcement. You may also want to monitor your credit report and bank accounts for any suspicious activity.