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How to submit sample files and websites for analysis

In this article you will learn how to submit sample files and websites for analysis, using the online submission form.

Issue

You may notice false positives or false negatives while using Bitdefender Endpoint Security Tools. A false positive occurs when a Bitdefender module detects a legitimate file or a website as infected. Whereas a false negative occurs when a Bitdefender module fails to detect an infection.

Solution

To rule out any potential false positive or false negative, use the online submission form to send a sample file or a website for analysis. To submit a sample file or website for analysis, using the online submission form:

  1. Go to Automatic sample submission uploader.
  2. Complete the submission form with your contact details and sample information.
  3. Click Submit.
note Note:
Samples provided through the online submission form are automatically archived and protected with the following password: infected.

 

 

This will open an email ticket that will be forwarded to the Antimalware Laboratory. The Antimalware Laboratory will provide you with an answer after analysis.

 

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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