Installation error codes for Sandbox Analyzer On-premises
Sandbox Analyzer On-premises is a powerful antimalware Bitdefender GravityZone solution, designed to analyze suspicious content through different sensors deployed in the enterprise network. Detonation capabilities include file analysis and URL analysis, covering various file formats that are commonly used in advanced attacks.
Although the Sandbox Analyzer On-premises installation should run smoothly, you may encounter certain errors during the process. This section provides an overview of the most common cases of failed installation and useful tips on how to fix them.
Caution
To prevent errors, before installing the Sandbox Analyzer Virtual Appliance, make sure you meet the necessary hardware and software requirements.
Error 2001 - An unknown error has occurred during the Sandbox Analyzer installation. | |
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Description | This error may have multiple causes and requires investigation from Bitdefender. |
Solution | To identify the cause, run the Sandbox Analyzer LogCollector and send the logs to Bitdefender Enterprise Support. For more information, refer to Using Sandbox Analyzer LogCollector. |
Error 2002 - Could not connect to the Bitdefender Update Server. Make sure the Sandbox Analyzer instance is connected to a network with outgoing internet connectivity. | |
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Description | Installation may fail when the Sandbox Analyzer Virtual Appliance does not communicate with the Bitdefender Update Server. |
Solution | Verify that there is connectivity between Sandbox Analyzer Virtual Appliance and sba-update.bitdefender.net over port 443. |
Error 2003 - Could not find the configuration file /opt/bitdefender/etc/serenity/config/auth_gz.json during installation. | |
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Description | During the installation process, Sandbox Analyzer Virtual Appliance uses several configuration files. This error indicates that a one of these files is missing. |
Solution | Deploy the Sandbox Analyzer Virtual Appliance again. If the issue persists, contact Bitdefender Enterprise Support. |
Error 2004 - Could not find the configuration file /opt/bitdefender/etc/serenity/config/install/serenity.json during installation. | |
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Description | During the installation process, Sandbox Analyzer Virtual Appliance uses several configuration files. This error indicates that a one of these files is missing. |
Solution | Deploy the Sandbox Analyzer Virtual Appliance again. |
Error 2005 - Could not validate the license key provided during installation. | |
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Description | This error may have multiple causes and requires investigation from Bitdefender. |
Solution | This error may have multiple causes. To identify them, run the Sandbox Analyzer LogCollector and send the logs to Bitdefender Enterprise Support. For more information, refer to Using Sandbox Analyzer LogCollector. |
Error 2006 - Invalid or expired Sandbox Update Server certificate | |
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Description | The error occurs when the certificate used for the Sandbox Update Server has expired or could not be verified. |
Solution | Contact Bitdefender Enterprise Support. |