285+ Team Members

Elite security analysts, researchers, and threat hunters – all working for you.

24/7 Protection

Working around the clock, including nights and weekends, so you don’t have to.

#1

In actionability and noise reduction in the MITRE Engenuity Evaluations for Managed Services.

The Bitdefender MDR Solution Explained

PREVENT

Industry-leading endpoint protection is integrated into Bitdefender’s EDR security platform to deliver the highest efficacy against advanced persistent threats and to block most attacks before execution. Optional XDR sensors provide unified detection and response across the endpoint, network, cloud, productivity apps and identity.

DETECT

Bitdefender security analysts continuously monitor detected security events and alerts, which are prioritized based on severity, impact, and relevance to your company’s security posture (e.g. baseline). Using advanced analytics, AI/ML, threat intelligence and expert human knowledge, our analysts triage and investigate alerts to determine the nature and scope of the threat.

RESPOND

Bitdefender security analysts quickly initiate response workflows and pre-approved actions to contain threats and mitigate their impacts. For an incident, a security account manager (SAM) will contact you within 30 minutes of the declaration and send a flash report which provides initial findings. Once the incident is resolved, you will receive a detailed after-action report which provides audit-ready details.

REPORT

Dashboards in your MDR portal provide real-time insights on your MDR service and configuration. MDR Monthly Reports provide summary and detailed level information around all aspects of your service, including deployment, suspicious events, investigations and recommendations. If there was an incident, all relevant reports and response actions taken are available as well.

Packages Explained

MDR services directly address your single greatest security need – people.

Access to security technologies has never been a barrier, but hiring, training, and retaining security professionals to manage those technologies has never been more challenging – or expensive.​

Bitdefender MDR

Enhance your security team with threat intelligence, research, and expertise to detect and respond to threats.

What you get
 

  • 24/7 defense from global SOCs, providing in-region support.
  • Expert analysts skilled in countering sophisticated threats.
  • Eliminates security skills gaps and alert fatigue.
  • Industry-leading Bitdefender security platform with advanced SOC tools and AI.

Bitdefender MDR PLUS

Created for larger organizations, adds the most comprehensive dark web detection and response available.

All the protections of Bitdefender MDR, plus :
 

  • Dedicated SAM to address your concerns and offer support throughout incidents.
  • Dark Web Monitoring to detect leaked or stolen organizational data.
  • Global Intelligence Analysis
  • Brand and IP Protection
  • High Priority Target Monitoring

 

MDR for MSPs

Designed to assist MSPs lacking in-house security experts, enabling them to provide the highest level of protection for their customers.

What you get:
 

  • 24/7 defense from global SOCs, providing in-region support.
  • Expert analysts skilled in countering sophisticated threats.
  • Eliminates security skills gaps and alert fatigue.
  • Industry-leading Bitdefender security platform with advanced SOC tools and AI.
  • Monthly service report. 

 

Why Choose Bitdefender MDR services?

Want to learn more about how Bitdefender MDR can supercharge your security team and help protect you from cyber threats?

Analysis, not alerts

  • Many MDR vendors use automation to monitor, detect, and then aggregate and send alerts to you.   
  • The burden is still on your team to evaluate all that data. Bitdefender MDR and MDR PLUS manage the entire alert lifecycle, analyzing thousands of alerts down to a handful of responses and recommendations. See everything transparently in your MDR portal and get notified of only what matters to you.

 

 

Quick, decisive response

  • What happens when an attacker manages to bypass the technology? Our security analysts quickly assess security incidents and take decisive actions to contain and mitigate the threat.    
  • Bitdefender MDR includes a comprehensive array of pre-approved actions PAAs that enable our security analysts to take proactive responses when time is critical. With Bitdefender MDR, our human-led service always puts analysts in the critical response loop. 
  • Bitdefender MDR PLUS includes all the great coverage and protection of MDR plus additional dark web monitoring, a dedicated SAM, and Brand/IP protection providing the most comprehensive security available, both inside your environment and out.

 

 

Best-in-class security platform

  • You don’t have to trade off product and service efficacy for affordability. Bitdefender MDR and MDR PLUS include our industry-leading security platform, recognized as a Leader by Forrester, a Visionary by Gartner, and consistently placing #1 in independent tests by MITRE, AV-TEST, and AV-Comparatives.  
  • Moreover, Bitdefender owns the platform, giving our customers one security technology stack to consolidate on. 

 

 

Customer context and support

  • Most MDR service providers do not tailor the service to their customers. Bitdefender understands that a financial institution in the U.S., a steel manufacturer in Europe, a retailer in Asia, and a healthcare network in the Middle East have different security challenges.
  • We leverage a comprehensive onboarding and continuous knowledge-gathering process to understand your organization and then define a security baseline based on your unique profile.
  • In addition, Bitdefender MDR PLUS comes with a dedicated Security Account Manager (SAM) so you have a single point of contact with all of Bitdefender.

 

 

Mitre Evaluation
Datasheet

MITRE Engenuity ATT&CK Evaluations for Managed Services

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Read More Report

The 2024 Gartner® Market Guide for Managed Detection and Response

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Read More Case Study

San Antonio Spurs

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Read More Solution Guide

Managed Detection & Response (MDR+SOC)

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What is Bitdefender MDR service?

Bitdefender MDR is a managed security service that provides 24x7 defense against cyber threats delivered through our global Security Operations Centers (SOCs).

The service includes the underlying security platform (GravityZone Business Security Enterprise (BSE)) and the continuous monitoring and response to threats. 

Where are the SOCs and what is the coverage model?

Bitdefender has a global network of three (3) SOCs that are located in North America (US-TX), Europe (Romania), and Asia-Pacific (Singapore).

They are organized in Panama shifts that follow the sun, providing in-region coverage during the working hours of customers in that region with seamless transitions between regions for complete 24x7 coverage. 

What are the qualifications of the security analysts in the SOCs?

Combined the Security Analysts have over 40 SANS certifications, including GCIH, GCFA, CTI, CISSP, Cloud, and Forensics.

Bitdefender heavily invests in analyst training to include a training budget for external training and conferences.  Our analysts come from multiple government agencies with over 100 years of combined experience working in cyber intelligence and threats.

Do analysts send me alerts or something more?

Many MDR service providers use automation to monitor, detect, and then aggregate and send alerts to you.

The burden of evaluating all that data is still on your team. Bitdefender MDR service manages the entire alert lifecycle, analyzing thousands of alerts down to a handful of responses and recommendations.

Proven. Unsurpassed Cybersecurity Effectiveness.

We’re here to help you choose the solution or service that’s right for your business.