How to open a case with Bitdefender Enterprise Support
There are several ways to report an issue or ask a question to Bitdefender Enterprise Support team, including:
Phone. Business customers call any of the phone number allocated for their country detailed on the Enterprise Support Contact page.
Email. Business customers send an email to the appropriate address allocated for each country detailed on the Enterprise Support Contact page.
Live chat. Business customers can reach out to support through the chat widget available on our Support Center.
Web form. Business customers can submit a support case via the Bitdefender web form in the support area of this website.
CustomerZone. This is the Bitdefender’s main customer support portal for business customers. Please note that you need account creation and an organization validation before being able to open a case with support. Access Bitdefender CustomerZone here.
Product support form. Business customers can submit a support case via Bitdefender GravityZone support form. You will be able to submit a case to Bitdefender support by using the contact form in the Help & Support page of the GravityZone console.
Bitdefender provides 24x7 technical support services for business products, in English language, worldwide.
Bitdefender also offers localized support in our Australia, France, Germany, Romania, Spain and US points of presence. For these, Bitdefender provides support in local language, within business hours.
Full coverage details are available on our Enterprise Support Contact page.