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Enterprise Support

Before you contact us, please take a moment to read the Enterprise Support Policy.

Tools you may need

Regions

Worldwide

Global

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone

Web-active.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+40) 31 620 4235

(+40) 37 430 3035

Language:

English

Availability:

Monday - Sunday 00:00 - 24:00

Africa

Egypt

Partner:

ValueSYS for Information Technology

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-disabled.svg Chat

Phone:

(+202) 2268 2552

(+202) 2268 2887

Language:

Arabic, English

Availability:

Monday - Friday 09:00 - 17:00

Kenya

Partner:

Kristel Communication Ltd.

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+254) 738 654 002

(+254) 738 654 004

(+254) 738 654 000

(+254) 728 770 073

Language:

Swahili, English

Availability:

Monday - Sunday 00:00 - 24:00

Asia

Cambodia

Partner:

B Development (Thailand) Co., Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+66) 0 2108 1333

Language:

English, Thai, Vietnamese

Availability:

Monday - Friday 08:30 - 17:30

India

Partner:

BD Software Distribution Pvt. Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+91) 8291 705 909

Language:

English, Hindi, Marat

Availability:

Monday - Friday 10:00 - 19:00

Indonesia

Partner:

PT. Sysware Indonesia

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svg Web

Email-active.svg Email

Chat-disabled.svgChat

Phone:

(+62) 21 2956 9444

(+62) 21 2956 9443

Language:

Indonesian

Availability:

Monday - Friday 09:00 - 18:00

Laos

Partner:

B Development (Thailand) Co., Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+66) 0 2108 1333

Language:

English, Thai, Vietnamese

Availability:

Monday - Friday 08:30 - 17:30

Myanmar

Partner:

B Development (Thailand) Co., Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+66) 0 2108 1333

Language:

English, Thai, Vietnamese

Availability:

Monday - Friday 08:30 - 17:30

Philippines

Partner:

IPSystems

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svg Email

Chat-disabled.svgChat

Phone:

(+63) 846 8881

Language:

English, Filipino

Availability:

Monday - Saturday 08:00 - 17:00

Thailand

Partner:

B Development (Thailand) Co., Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+66) 0 2108 1333

Language:

English, Thai, Vietnamese

Availability:

Monday - Friday 08:30 - 17:30

Vietnam

Partner:

B Development (Thailand) Co., Ltd.

Online:

Customer_Zone-disabled.svgCustomer Zone

Web-active.svgWeb

Email-active.svgEmail

Chat-disabled.svgChat

Phone:

(+84) 1900 545 525

Language:

English, Thai, Vietnamese

Availability:

Monday - Friday 08:00 - 17:30

Asia & Pacific (APAC)

Australia 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone

Web-active.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+61) 280 144 572

(+61) 1300 888 829

(+61) 385 956 732

Language:

English

Availability:

Monday - Sunday 08:00 - 20:00

New Zealand 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone

Web-active.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+64) 0800 451 786

Language:

English

Availability:

Monday - Sunday 10:00 - 22:00

Europe

Austria 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+49) 2304 9993016

Language:

German

Availability:

Monday - Friday 08:30 - 17:30

Bosnia & Herzegovina 

Partner:

BitNet d.o.o.

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+385) 1 6395 807

Language:

Croatian, English

Availability:

08:00 - 16:00

Croatia 

Partner:

BitNet d.o.o.

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+385) 1 6395 807

Language:

Croatian, English

Availability:

Monday - Friday 08:00 - 16:00

Cyprus 

Partner:

Blue Soft & IT

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-active.svg Chat

Phone:

(+357) 2200 8296

Language:

Greek, English

Availability:

Monday - Friday 09:00 - 17:00

Czech Republic 

Partner:

IS4

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+42) 0 245 501 801

Language:

Czech, Slovak

Availability:

Monday - Friday 09:00 - 18:00

Estonia 

Partner:

Altacom

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+372) 5669 8299

Language:

Estonian, English

Availability:

Monday - Friday 09:00 - 17:00

France 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+33) 186652414

Language:

French

Availability:

Monday - Friday 09:00 - 17:30

Germany 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-active.svg Email

Chat-disabled.svg Chat

Phone:

(+49) 2304 9993016

Language:

German

Availability:

Monday - Friday 08:30 - 17:30

Greece 

Partner:

Blue Soft & IT

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-active.svg Chat

Phone:

(+30) 215-535 3030

Language:

Greek, English

Availability:

Monday - Friday 09:00 - 17:00

Latvia 

Partner:

Altacom

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+371) 272 71745

Language:

Latvian, English

Availability:

Monday - Friday 09:00 - 18:00

Lithuania 

Partner:

Altacom

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+370) 647 41237

Language:

Lithuanian, English

Availability:

Monday - Friday 09:00 - 18:00

Poland                   

Partner:

Marken Systemy Antywirusowe

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+48) 58 573 5151 ext. 122

Language:

Polish

Availability:

Monday - Friday 08:00 - 16:00

Romania 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+40) 376 300 381

Language:

Romanian

Availability:

Monday - Friday 09:00 - 18:00

Slovakia                   

Partner:

IS4

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+42) 0 245 501 801

Language:

Czech, Slovak

Availability:

Monday - Friday 09:00 - 18:00

Spain 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+34) 518880151

Language:

Spanish

Availability:

Monday - Friday 09:00 - 18:00

Switzerland 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+49) 2304 9993016

Language:

German

Availability:

Monday - Friday 08:30 - 17:30

Turkey                   

Partner:

Laykon

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web 

Email-active.svg Email 

Chat-disabled.svg Chat

Phone:

(+90) 212 709 2848

Language:

English, Turkish

Availability:

Monday - Friday 09:00 - 18:00

United Kingdom 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+44) 2036 080 456

(+44) 2080 991 687

Language:

English

Availability:

Monday - Friday 00:00 - 24:00

North America

Canada 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+1) 954 302 9024

Language:

English

Availability:

Monday - Sunday 00:00 - 24:00

United States 

Partner:

Bitdefender Enterprise Support

Online:

Customer_Zone-active.svg Customer Zone 

Web-active.svg Web 

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+1) 954 302 9024

Language:

English

Availability:

Monday - Sunday 00:00 - 24:00

South America

Argentina

Partner:

ZenConsulting

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+56) (02) 28484581

Language:

Spanish

Availability:

Monday - Friday 09:00 - 18:00

Bolivia

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Brazil

Partner:

SECURISOFT DO BRASIL LTDA.

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+11) 3018-1855

Language:

Portuguese (BR)

Availability:

Monday - Friday 08:35 - 18:35

Chile

Partner:

ZenConsulting

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+56) (02) 2570 9146

Language:

Spanish

Availability:

Monday - Friday 09:00 - 18:00

Colombia

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Costa Rica

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Dominican Republic

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Ecuador

Partner:

ISSOLUTIONS - DAMAJU S.A.

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+593) (02) 2244 4451

(+593) (04) 2628975

Language:

Spanish

Availability:

Monday - Friday 08:00 - 17:30

El Salvador

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Guatemala

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Honduras

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Mexico

Partner:

Tasmicro S. de R.L de C.V

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-disabled.svg Chat

Phone:

(+01) 800 774 6097

Language:

Spanish

Availability:

Monday - Friday 08:00 - 18:00

Nicaragua

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Panama

Partner:

Tasnet Colombia – Grupo Micronet

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-active.svg Chat

Phone:

(+57) 3184892742 (WhatsApp only)

Language:

Spanish

Availability:

Monday - Friday 08:00 - 13:00; 14:00 - 17:00 GMT-5 (except Bank Holidays)

Paraguay

Partner:

ZenConsulting

Online:

Customer_Zone-disabled.svg Customer Zone

Web-disabled.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+56) (02) 2570 9146

Language:

Spanish

Availability:

Monday - Friday 09:00 - 18:00

Peru

Partner:

Intecnia Corp S.A.C

Online:

Customer_Zone-disabled.svg Customer Zone

Web-active.svg Web

Email-active.svg Email

Chat-disabled.svg Chat

Phone:

(+51) 1225 1739

Language:

Spanish

Availability:

Monday - Saturday 09:00 - 18:00

Uruguay

Partner:

ZenConsulting

Online:

Customer_Zone-disabled.svg Customer Zone

Web-disabled.svg Web

Email-disabled.svg Email

Chat-disabled.svg Chat

Phone:

(+56) (02) 2570 9146

Language:

Spanish

Availability:

Monday - Friday 09:00 - 18:00

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