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Emergency Contacts

The Emergency Contacts page can be found under Service Management. It provides a list of people that the SOC team can reach out to in case of an emergency.

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For each contact you must provide the following details:

  • Name

  • Role

  • Email address

  • Phone number

  • Location

  • Time zone

The contact card has a label at the upper right corner to mark the decision makers.

Adding new emergency contacts

To add a new emergency contact, follow these steps:

  1. Click the 124821_1.PNG Add new button.

  2. Fill in the contact information fields.

  3. If the user has authority to take decisions that might have high impact repercussions, select the Decision maker check box. This way, the SOC team knows who to contact in these situations.

  4. Select the company to which the user belongs.

  5. Click the addcontact.PNG Add contact button.

    gz_cl_mdr_add_new_emergency_contact_en.png

Deleting emergency contacts

To delete an emergency contact, follow these steps:

  1. Hover your mouse cursor over the emergency contact card.

  2. Click the delete.PNG delete icon in the upper-right corner of the card.

Editing emergency contacts

To edit an emergency contact, follow these steps:

  1. Hover your mouse cursor over the emergency contact card.

  2. Click the edit.PNG edit icon in the upper-right corner of the card.

  3. Change the details you want.

  4. Click the update.PNG Update button.

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