Release notes
November 2024
New features
MDR Cybersecurity Breach Warranty is now available for Bitdefender MDR and Bitdefender MDR PLUS customers. With this feature, you can file a claim in case of any incident eligible for compensation. You can access the Breach Warranty page from the Service Management section.
Bitdefender MDR now includes a cybersecurity breach warranty covering up to $100,000 in response expenses in the event of a ransomware event at no additional cost.
Bitdefender MDR PLUS includes a cybersecurity breach warranty covering up to $1,000,000 in response expenses in the event of any of the following incidents at no additional cost:
Ransomware
Business email compromise
Business income loss
Compliance and regulatory failure
Cyber legal liability
For more information, refer to Cybersecurity Breach Warranty.
October 2024
New features
The Security Operations Center (SOC) team can now send requests to customers to confirm whether an observed activity is expected or unusual. If the customer marks the behavior as unusual, the SOC team responds with appropriate action. This collaborative process enables SOC analysts and customers to identify and address potential security threats more effectively.
For more information about the new Customer Verification Requests feature, refer to Customer verification requests.
Improvements
The Recommendations section from the left side menu of the Bitdefender MDR Portal has been replaced by the new Customer Tasks section, which contains the Verification Requests and Recommendations pages.
April 2024
New features
The Triaged Alerts page is now available in the MDR Portal. It provides a list of alerts received from GravityZone and determined by the SOC team to not need further investigation. These alerts are no longer being displayed on the Investigations page.
Improvements
MDR Foundations has been replaced by the new service tier Bitdefender MDR. With this new tier, a Professional Services team now offers detailed support and guidance to ensure your organization is quickly and accurately onboarded onto the service. To learn more, refer to the Benefits and features > Bitdefender MDR section in the About Bitdefender MDR page.
MDR Premium and Enterprise have been replaced by the new service tier Bitdefender MDR PLUS. With this new tier, a Professional Services team now offers detailed support and guidance to ensure your organization is quickly and accurately onboarded onto the service. To learn more, refer to the Benefits and features > Bitdefender MDR PLUS section in the About Bitdefender MDR page.
MSPs are now able to offer free trials of Bitdefender MDR Foundations for MSPs to their customers. MSPs therefore gain several advantages: additional revenue opportunities, more stickiness with their customers, automated billing, straightforward and repeatable onboarding, and improved customer-level interactions.
MDR Foundations for MSPs provides a leading security platform, continuous security coverage, and expert recommendations. It also includes access to the Bitdefender MDR Portal, which offers dashboards and monthly reports on your service performance.
The information previously available under the Activity trend section in the MDR Portal is now available under Activity summary. The widgets are available under the Service and Overview tabs on the Dashboards page.
If no incidents are currently active, No active incidents is now displayed instead of the number
0.
March 2024
New Features
Bitdefender MDR now supports customers in Asia-Pacific with a follow-the-sun operational model. This is possible through the opening of an additional Security Operations Center in that region, gained from the acquisition of Horangi Cyber Security.
January 2024
Improvements
Changed the name of several widgets in the Dashboard page to better align with terminology specific to the licensing model used by each company.
Rearranged and renamed several widgets in the Dashboard page to clarify the total numbers of licensed, managed, and active endpoints available overall, and for each individual company.
Made several modifications to the GravityZone Active Endpoint Status widget to more accurately represent the breakdown of all active endpoints, categorized by the status they have in MDR.
Updated the GravityZone Active Endpoint Status widget to better reflect the licensing model used by each company.
All the modifications have been documented and are available in this MDR KB article along with any other information related to the Dashboard page.
December 2023
New Features
Pen Testing service is now available to inform Managed Detection and Response customers of system vulnerabilities and fixes suggestions. It identifies and exploits technical flaws of a system to improve its security. Please contact your Account Manager from Sales or your Security Account Manager from MDR for more details.
Red Teaming service is now available to inform Managed Detection and Response customers of their organization's overall security posture. It uses advanced techniques to highlight all kinds of weaknesses in incident detection and response. Please contact your Account Manager from Sales or your Security Account Manager from MDR for more details.
Improvements
A new Masterclass has been added to further enhance and facilitate successful onboarding for Bitdefender MDR Foundations customers.
September 2023
Improvements
Bitdefender MDR Foundations now includes an email sequence consisting of seven emails, sent one per week to Foundations customers. Each of these emails helps you get the most out of your MDR experience by showing you how to use a specific feature of the portal. Each email also includes a supporting video.
April 2023
Improvements
The Customer Success Team will now offer Quarterly Business Reviews (QBRs) to all Enterprise and select Premium customers. All QBRs will be recorded and conducted in the Bitdefender MDR Portal. Please contact your Security Account Manager (SAM) from MDR for more details.
July 2022
New features
Bitdefender MDR Foundations is now available as a new tier of the Bitdefender MDR service. It targets SMBs and MSPs, having improved benefits for these customer segments.
It provides continuous security coverage, threat hunting, expert recommendations, as well as incident root cause and impact analysis. It also includes access to the Bitdefender MDR Portal, which offers dashboards and monthly reports on your service performance.