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Protection module expired

Issue

One or more of your endpoints is displaying one of the following security statuses in the Network page:

  • computer_managed_online_issue.png Computer managed, with issues, online.

  • computer_managed_offline_issue.png Computer managed, with issues, offline.

When checking the individual endpoint status, the Protection layers section under the General tab shows the Expired status:

endpoint_status_expired_68024_en.png

Solution

If you encounter endpoints with one or more expired protection modules, follow these steps:

  1. Check your license for available seats and the expiry date (if applicable):

    1. Log in to GravityZone.

    2. In the menu on the left side of the screen, click License.

    3. Check the information under the Expiry date and Usage columns for the license that is applied to the endpoints with issues.

  2. Ensure endpoint communication with the Communication Server.

    If endpoint communication is configured through a relay, or if it has a Security Server assigned, make sure that the communication channels are not restricted.

    You can find a list of all the required ports and addresses in the GravityZone Communication Ports.

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