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Resolve HP Data Protector backup errors

Issue

Backup errors in HP Data Protector may affect your Linux and Windows endpoints.

Solution

In the following cases, you can find information about solutions appropriate to the OS of your endpoint.

Windows endpoints

Contact your HP Data Protector vendor to find out the processes you need to exclude from On-Access scanning.

Linux endpoints running DazukoFS

To provide access to the filesystem, DazukoFS mounts the /home directory. HP Data Protector reads the /home directory as part of another filesystem. Consequently, you receive the following error: Object does not reside in current filesystem.

To resolve this error, you need to edit your policy and remove the /home directory from On-Access scanning.

To remove /home directory from On-Access scanning:

  1. Log in to GravityZone Control Center.

  2. Go to the Policies page from the left side menu.

  3. Find the policy assigned to the endpoint in question and click its name.

  4. Go to Antimalware > Settings > On-Access.

  5. Click Settings and go to the Advanced

  6. Find /home directory and click Delete.

  7. Click Save to apply changes.

Run the following command in a terminal to view the status of all mounted filesystems:

cat /proc/mounts

Make sure that the following line is not present in the output:

/home /home dazukofs rw,relatime 0 0