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System Status

The System Status page displays health status information of GravityZone deployment, making it easier for you to monitor system health and discover when something goes wrong.

The page provides system status, metrics, and update information:

gz_system_status_main_page_319139_op_en.png
  1. Metrics - displays all the indicators monitored by the GravityZone Control Center. For more details on every metric and status message, refer to Data processors.

    Note

    For metric-related issues, contact Support Center.

  2. Last Updated - displays the date and time of the latest status check for the respective metric.

  3. Status - displays the state of each metric:

    • gz_system_status_ok_status_319139_op_en.png Ok - the metric is behaving normally. No additional details are displayed.

    • gz_system_status_attention_status_319139_op_en.png Attention - the metric is not running within normal parameters. Additional investigation is needed.

      Note

      The Status of a metric is updated automatically every 15 minutes. To manually refresh the list, click the gz_system_status_refresh_319139_op_en.png Refresh button.

  4. The Details button - expands a collapsible window that contains additional information regarding the metric:

    gz_system_status_details_319139_op_en.png
    • Appliance - the IP addresses of the affected machines.

    • Details - the information specific to each metric.

  5. The Fix button - attempt to automatically repair the detected problem. This feature can only be used to repair certain scenarios.

    Note

    The Refresh button is not available while the Repair process is ongoing.

    Depending on the detected issue, the process will be started automatically or you may be prompted to select between available options:

    Example 2. A virtual appliance is down
    gz_system_status_metrics_fix_319139_op_en.png

    After clicking the Fix button, you are prompted to either remove the appliance, try and fix the issue, or cancel the request:

    gz_system_status_metrics_fix_repair_319139_op_en.png

    If you select Remove, a second window will appear to confirm the removal of the appliance:

    gz_system_status_metrics_fix_warning_message_319139_op_en.png


    Example 3. The metric has two appliances with issues
    gz_system_status_main_page2_319139_op_en.png

    After clicking the Fix button, you will be prompted to either remove the appliance that is down, try and fix the issue for the appliance that is up, or cancel the request:

    gz_system_status_metrics_fix_repair2_319139_op_en.png


Metrics

The System Status page contains details about the following metrics:

Web Console Data Processors

This metric monitors the state of the data processors that are used for compiling the data displayed in Control Center.

Attention Status Message

Details

Processors that failed on this appliance: <array of data processors>

One or more data processors are stopped.

The virtual appliance is down

The virtual appliance using Web Console services is shut down or unreachable.

For a complete list of processors used by Control Center, refer to Data processors.

Disk Usage

This metric monitors the amount of disk space used on each virtual appliance, how much free space is left, as well as total space on disk. If any of the disks is used above 80%, the metric displays the gz_system_status_attention_status_319139_op_en.png Attention status.

Attention Status Message

Details

Used space on disk (disk name)

One or more disks are used above 80% of their maximum capacity.

The virtual appliance is down

The reported virtual appliance is shut down or unreachable.

Endpoint Communication Server and Endpoint Events Processing Server

This metric monitors the link between the security agents installed on your endpoints and the Database Server.

Attention Status Message

Details

The service is inactive since <timestamp>

The service has stopped running.

The virtual appliance is down

The virtual appliance using this server is shut down or unreachable.

Database Server

This metric monitors the status of the GravityZone database.

Attention Status Message

Details

The service is inactive since <timestamp>

The service has stopped running on one of the appliances.

The virtual appliance is down

The virtual appliance using the Database Server is shut down or unreachable.

Web Server

This metric monitors the state of the web server that hosts the GravityZone Control Center.

Attention Status Message

Details

The service is inactive since <timestamp>

The server has stopped running on one of the appliances.

The virtual appliance is down

The virtual appliance using this server is shut down or unreachable.

Message Broker

This metric monitors the state of the message broker service on appliances with Web Console, Endpoint Communication Server and Endpoint Events Processing Server roles.

Attention Status Message

Details

The message broker service is down on these appliances

The service has stopped running on one of the appliances.

The network connection between appliances has failed

The connection between two appliances is broken.

The virtual appliance is down

The virtual appliance using this service is shut down.