Enabling sign-in with GravityZone identity provider for first-time integrators
Datto RMM App provides users with the option of signing in with the GravityZone identity provider (IdP).
However, only users existing at the moment the GravityZone IdP release, in September 2024, are automatically enrolled and can enable this option smoothly. New users, who are setting up the integration for the first time, will notice the following behavior with Datto RMM App:
The Sign in with GravityZone button on the login page is available, but trying to login will result in an unauthorized operation.
The GravityZone user token toggle on the Settings > Integration page will be made available, but generating an user token or trying to log in with their GravityZone credentials will result in an unauthorized operation.
To address this situation, new Datto RMM App users must contact the Bitdefender Enterprise Support team to obtain access to these features.
Customers that already have an 3th party identity provider available, can configure the IdP to be used as an SSO alias in Bitdefender Datto RMM App integration. For details, refer to Configuring Datto RMM single sign-on (SSO) with an identity provider.