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Mailboxes

To access Mailboxes actions go to Products > Mailboxes.

Mailboxes contains all the email addresses managed by your account. You can add multiple addresses from multiple domains either directly or by importing from Active Directory.

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  1. List Actions:

    • Add email - add an email address to the list

    • Refresh list - refresh the list of email addresses below

    • Import - import mailboxes from Exchange Online

  2. Search - search for a specific email address in the below list

  3. Email Address (Mailbox) - the columns displays all email addresses managed by your account.

    Note

    Double click on any of the email addresses to edit it.

  4. Real Name - The name of the user using this email address. When added, Email Security will automatically generate a number of variants of this name which will also be tracked. This can help to ensure that email to this user is correctly captured by Message Rules. This is currently only supported through Synchronize Active Directory.

  5. Exec Tracking - enable this checkbox to mark the email as belonging to a company executive for the purpose of the Executive Tracking Condition.

    Note

    You can activate executive tracking for specific Active Directory groups from Group Management.

  6. Manage Variants - add or remove multiple variants of a user's name to improve tracking (name variations, maiden names, middle names, etc.).

  7. Groups - add or remove the user from specific Active Directory Groups

  8. Aliases - associate multiple email addresses to a primary mailbox

  9. Delete - click the delete button to remove the email address on that specific row.

Add a new mailbox

  1. Click the emailsecadd.png Add button in the upper right side of the screen.

  2. Type in the email address.

    Note

    You must a user that is part of a domain that Email Security is already tracking, To find more information on adding new domains see Product Configuration.

  3. Press Enter.

Import mailboxes using a .CSV file

Note

This procedure is meant for use with a .csv file downloaded from Microsoft Exchange Online, however you can also use a manually created .CSV file.

  1. In Microsoft Exchange Online go to Exchange Admin Center.

  2. Go to the Mailboxes page.

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  3. Select Export mailboxes option from the top of the mailbox list.

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  4. Go back to Products > Mailboxes in Email Security.

  5. Click the emailsecurityimport.png Import button in the upper right side of the screen.

    The following window will appear:

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  6. Click Browse and select the CSV file exported from Microsoft Exchange Online.

  7. Click the Import button.

A window will appear with the results of the import:

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Important

Mailboxes will fail to import if:

  • If the email addresses not part of a domain that Email Security is tracking.

    Note

    You can add new domains from the Product Configuration page.

  • The email addresses are associated with already existing users, as a primary email address or an alias.

  • The information in the .CSV file has an invalid format or does not meet its requirements.

Manually creating a .CSV file

You create your own .CSV file rather than download it from Exchange Online. You can build your file in Notepad++ or Excel.

Important

If you using Excel to create the file, do not enclose the headers nor their values in quotes.

For a file to be imported in the EMS console, it must meet these requirements:

  • A column with the "EMAIL ADDRESS" header, containing an email address in a valid format.

  • A column with the "MAILBOX TYPE" header. The value here must be either User or Group (use the Group value for shared mailboxes).

You can add more headers depending on each organization needs, including aliases. See the below examples:

Example 7. Only the required columns
"EMAIL ADDRESS","MAILBOX TYPE"
"[email protected]","User"


Example 8. The required columnsand real names for better tracking
"FIRST NAME","LAST NAME","MAILBOX TYPE","EMAIL ADDRESS"
"David","Smith","User","[email protected]"


Example 9. The required columns, real names, and aliases
"FIRST NAME","LAST NAME","MAILBOX TYPE","EMAIL ADDRESS","EMAIL ADDRESSES"
"David","Smith","User","[email protected]","smtp:[email protected]"


Edit Mailboxes

  1. Double click the mailbox you want to edit.

  2. Update the mailbox.

  3. Click the Update button.

Manage Active Directory groups

Adding a user to an AD group

  1. Click the Groups button corresponding to the user's email address.

  2. Select between Local or Active Directory groups.

  3. Click the Add Group Membership button.

  4. Check the boxes for the groups you want to add the user to.

  5. Click the Select button.

Removing a user from an AD group

  1. Click the Groups button corresponding to the user's email address.

  2. Select between Local or Active Directory groups.

  3. Click the delete_emsec.png Delete Group button.

Manage Variants

Add name variants

  1. Click the Manage Variants button corresponding to the user's email address.

  2. Press the emailsecadd.png Add button.

  3. Type in the name variant for the user.

  4. Press Enter.

Delete name variants

  1. Click the Manage Variants button corresponding to the user's email address.

  2. Click the delete_emsec.png Delete Variant button next to the variant you want removed.

Manage Aliases

Add alias

  1. Click the Aliases button corresponding to the user's email address.

  2. Press the emailsecadd.png Add button.

  3. Type in alias for the user.

  4. Press Enter.

Delete aliases

  1. Click the Aliases button corresponding to the user's email address.

  2. Click the delete_emsec.png Delete Alias button next to the alias you want removed.

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