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Requirements

To enable the ConnectWise PSA integration, ensure the following conditions:

  • You have a ConnectWise PSA account with administrative rights.

  • You have a GravityZone account with GravityZone Cloud Security for MSP license. If not, you can get a Monthly License Trial, which is equivalent to the GravityZone Cloud Security for MSP license. For details, refer to Licensing.

  • To allow callback URL validation, you must whitelist in the firewall the following IP addresses and domains:

    • cwpsa.psa.bitdefender.com

    • 20.111.12.174

Check the Requirements section in the GravityZone documentation to make sure you can run the Control Center (GravityZone web console) and the security agent (Bitdefender Endpoint Security Tools).

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