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Overview

Bitdefender GravityZone is an enterprise security solution that helps organizations to achieve the best protection and performance for their business needs. Control Center, a centralized security management console, allows administrators to remotely install and manage security for any endpoint, in any location and environment. A local agent called Bitdefender Endpoint Security Tools (BEST) is installed on each endpoint.

ConnectWise PSA is a business management solution, assisting vendors and partners to bring together products, services and people.

The two solutions work together through API keys generation, available within ConnectWise PSA. Managed service providers (MSPs) can automatically create tickets and billing procedures for their customer companies, based on security services delivered by Bitdefender.

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About this integration

The ConnectWise PSA integration allows the following actions:

  • Connecting Bitdefender GravityZone to a ConnectWise PSA account. Configuring a new integration within GravityZone by providing your ConnectWise PSA account details (URL, company name, public and private keys).

  • Mapping existing GravityZone companies to your ConnectWise PSA companies, enable for each mapping the billing and/or ticketing service. Each mapping shows a status if any events (issues) have been detected that need your attention.

  • Setting up the billing service. This functionality is reporting to ConnectWise PSA the number of active protected endpoints for each managed company with a monthly subscription. Based on these figures, ConnectWise PSA can determine a price and issue an invoice for each managed company, at the end of the month. For this functionality to work, a pricing model has to be defined in ConnectWise PSA for each managed company. 

  • Setting up the ticketing service. Once enabled within the Bitdefender integration wizard, tickets are automatically created in ConnectWise PSA for the following types of events:

    • Advanced Anti-Exploit

    • Advanced Threat Control

    • Antimalware

    • Antiphishing

    • Endpoint Detection and Response (with custom severity thresholds)

    • Firewall

    • Web Traffic Scan

    • Sandbox Analyzer

    • Ransomware Detection

    • Network Attack Defense

    • HyperDetect