ConnectWise Automate integration

Added support for Endpoint Detection and Response (EDR) incidents, which trigger alerts through a specific internal monitor.

You can enable EDR alerts in the Tools > GravityZone section, under Plugin Settings > Alert Settings.

Learn how EDR incidents generate tickets in ConnectWise Automate and ConnectWise Manage, and what additional configurations you need to make.

You can now deploy the Bitdefender security agent on Windows machines by using the Setup Downloader file instead of the full kit. This option is available in the Tools > Bitdefender GravityZone section, under Plugin Settings > Advanced Settings, and it is enabled by default for both existing and new plugin installations. Agent deployment on Linux and macOS machines will continue to rely on the full kit.

Added support for HyperDetect security events, which trigger alerts through a specific internal monitor, the same as with the other Bitdefender security events. You can enable HyperDetect alerts in the Tools > Bitdefender GravityZone section, under Plugin Settings > Alert Settings.

The plugin reported an incorrect installation status for Bitdefender Endpoint Security Tools on Windows due to an internal file reconfiguration.

You can now configure the product type for ConnectWise Automate clients when first synchronizing them in GravityZone, by using the options in Tools > Bitdefender GravityZone > Client Mapping. To reconfigure the subscription of a synchronized client, use the Change Product option in Client Subscriptions page.

The Bitdefender plugin now provisions companies for MSPs having Monthly Subscription, Monthly Subscription Trial and Monthly License Trial.

Added Bitdefender GravityZone Antimalware Event (Consolidated), a new template which aggregates multiple alerts for antimalware detections to the same ticket. To use the new alert template, you have to configure it in the Monitors > Internal Monitors section. See details here.

Users received the Object reference not set to an instance of an object error when adding the access URL and API key in the plugin settings.

Enhanced security for the communication mechanism between GravityZone and the Bitdefender plugin for Event Push Service API.

Added support for the following security events:

The security events are available on Client, Location and Computer screens. The security events correspond to internal monitors which trigger alerts with similar name.

The Bitdefender alerts are configurable in the new page Alert Settings. This page includes some content from the previous section Push Events from the Plugin Settings page (callback URL and history settings), plus options to enable alerts for blocked threats, current threats (still present on computers), or both.

The Alert Settings page is available in Tools > Bitdefender GravityZone.

We made major improvements to the help screen that informs you of the detected issues with the GravityZone integration. The new Plugin Status page includes:

Using action buttons requires Super Admin role.

The Plugin Status page is available all the time in Tools > Bitdefender GravityZone and it appears on other screens whenever an issue occurs.

Fixed an issue that caused the inventory synchronization and the deployments to fail.

You can now enable and disable GravityZone services on clients through the Bitdefender plugin from a single configuration page. The settings are available in Tools > Bitdefender GravityZone > Client Subscriptions.

Some changes have occurred in the deployment package settings:

When creating customer records in the Client Mapping page, the plugin will prompt you to enable additional modules according to your license.

Create scan tasks for multiple computer at once in the new page Tasks and Actions, available in the Client and Location screens.

Learn about issues detected on your devices from the new alert Detected Issues implemented in the Computer screen. For example, this alert may refer on macOS to permissions to Full Disk Access or kernel extensions.

The Deployment Actions page now displays the new status Installed with Issues. This status indicates such situations as permissions required on macOS or critical services not started on Linux.

The Bitdefender plugin informs you through a pop-up window when detecting a version mismatch between ConnectWiseAutomate Control Center and Server. The pop-up window also redirects you to an page with instructions for fixing this issue.

The API validation process has been simplified and improved.

Adjusted the mechanism used for collecting information related to computer details from GravityZone. This change fixes some inaccurate error messages in ConnectWise Automate logs.

Fixed an issue that affected the database query performance by duplicating certain records. The fix implies removing all records from the affected areas and recovering them automatically. This fix does not create additional impact on daily operations. All devices will be repopulated with the recovered data within two hours of being online.

Minor text fixes in the plugin interface.

Added support for managing GravityZone agent deployment on Linux machines. The options are available for manual and automatic deployment.

When starting installation on a Linux device, Control Center must remain open until the process is complete.

Added support for auditing actions taken manually within the Bitdefender plugin. The audited actions are visible in the System > Dashboard > Management > Audit tab and they refer to:

Added support for excluding multiple devices at once from GravityZone installation. The options are available in the Client and Location screens and Bitdefender GravityZone dashboard.

Added Deployment History to the Client and Location screens.

Fixed an issue with the Quarantined Items section displaying only the first 30 entries.

Resolved an issue on the Client Mapping section where the Ignore Customer option was not working as expected.

Resolved an issue on the Auto Deployment section where Clients with no Locations and agents configured were no longer listed.

Resolved an issue with alerts not working on certain scenarios.

An issue prevented the deployment settings within the Location tab from being saved correctly.

An issue prevented the Keep Event History settings from loading the correct value, defaulting to 30 days.

TheBitdefender Installed column incorrectly displayed the Installed status instead of Install Pending.