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Billing setup

The billing integration allows you to receive Bitdefender GravityZone usage reports for each managed company in ConnectWise PSA.

Important

This feature is unavailable for Basic Plan accounts.

Once the billing integration has been enabled, Bitdefender GravityZone sends out the number of active computers protected with Bitdefender Endpoint Security Tools to the configured ConnectWise server.

A Bitdefender Endpoint Security Tools client is considered active only if a connection to Bitdefender GravityZone is established, at least once in a given month.

For the billing service to work, the following conditions must be fulfilled:

  1. A pricing model is defined in ConnectWise for each managed company.

  2. The billing service is enabled and configured as required in the ConnectWise integration wizard.

    Important

    For the billing service to work, make sure to correctly input the required information in the ConnectWise integration settings. All entries are case sensitive:

    • Agreement Type: enter the name of the previously created Agreement Type name.

    • Product: enter the relevant Product for your managed company.

      19_BD_Billing.png

  3. Managed companies are licensed with a monthly subscription.

At the beginning of each month, Bitdefender GravityZone creates a usage record for each managed company in ConnectWise PSA. The usage record remains open during the entire month. When a new client is installed in the same company, the usage record is automatically updated with the new count. New additions will be visible after a time period of four hours.

To view the usage records of a company in ConnectWise PSA:

  1. Go to Finance > Agreements.

  2. Search for the previously created Agreement Type.

  3. Go to the Additions tab.

    20_CW_Additions.png

    An Addition will be created at the start of the month and updated incrementally. Each Addition will be counted as a new value by the Update Request Processor, allowing the user to know exactly how many endpoints are active in a given month.

    Important

    New Additions cannot be added to an upcoming Billing Start Date. This can only be done after the service period start date.

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