BEST deployment errors on Linux machine
Bitdefender Endpoint Security Tools deployment tasks might encounter different errors while executing. In general, the deployment tasks fail if the target systems are not compliant with the deployment prerequisites presented in the BEST installation prerequisites article mentioned here: Preparing workstations for Bitdefender Endpoint Security Tools remote deployment. Another common reason for failed deployment tasks is networking-related misconfigurations.
This section provides an overview of the most common cases of failed deployment tasks and useful tips on fixing the errors.
Contact the Bitdefender Enterprise Support team for further troubleshooting. Use the Support Tool to get all the logs needed to investigate the error. For more information, refer to Using the Support Tool – Linux.
To fix this issue, make sure that:
You have established an active connection between the target machine and the Relay or the GravityZone Control Center. For more information about communication ports, refer to GravityZone (cloud) communication ports.
The user has permission to write in the location where the agent installs.
The target endpoint has enough free HDD space.
The user must have write permissions for the installation location.
Check in the Supported operating systems > Linux section of the Endpoint protection page if your Linux distribution is among the supported operating systems.
You can find the supported operating systems in the Supported operating systems > Linux section of the Endpoint protection page.
Wait for the installation to finish or delete setup directory.
Contact the Bitdefender Enterprise Support team for further troubleshooting. Use the Support Tool to get all the logs needed to investigate the error. For more information, refer to Using the Support Tool – Linux.
The installer.xml required for installation was not copied to the target machines due to restrictions. Verify the firewall filters and ensure the user account has sufficient permissions to perform the operation.
Contact the Bitdefender Enterprise Support team for further troubleshooting. Use the Support Tool to get all the logs needed to investigate the error. For more information, refer to Using the Support Tool – Linux.
The installation process fails because the Central Scan option was selected upon creating the packages and no Security Server was selected or installed.
For a successful installation, change the scan mode to Local, or add a Security Server.
If you encounter any issues with these errors, please contact the Bitdefender Enterprise Support team for further troubleshooting. Use the Support Tool to get all the logs needed to investigate the error. For more information, refer to Using the Support Tool – Linux.