Bitdefender GravityZone Endpoint Management [Datto Companion APP] component error codes
This article provides an overview to the Bitdefender GravityZone Endpoint Management component error codes in Datto RMM.
Affected operating systems: Windows
The file needed in the installation process is not signed, the digital signature could not be verified or the authenticode signature is not valid.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
The certificate issuer that verified the information and signed the certificate is not valid.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. For macOS, please also make sure OpenSSL is installed. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. For macOS, please also make sure OpenSSL is installed. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
The primary objective of a certificate chain of trust is to prove and validate that the particular digital certificate is issued by a legitimate and authentic entity, the certificate’s chain of trust is broken.
To fix this issue on Windows, make sure you have the latest Microsoft update. For the list of supported Windows systems, refer to Supported operating systems.
To fix this issue on macOS, make sure you have the latest Apple update. For the list of supported macOS systems, refer to Supported operating systems.
Affected operating systems: macOS
To fix this issue, please make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: macOS
The Bitdefender GravityZone Endpoint Management [Datto Companion APP] component could not obtain any information about the certificate issuer or the certificate authority (CA).
To fix this issue, please contact Bitdefender Enterprise Support.
Affected operating systems: macOS
The SDK tool certificate cannot be validated.
To fix this issue, make sure that OpenSSL is working properly on the target device. If the problem still persists afterwards, please contact Bitdefender Enterprise Support.
Affected operating systems: macOS
The intermediate certificate cannot be validated.
To fix this issue, make sure that OpenSSL is working properly on the target device. If the problem still persists afterwards, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, Linux, macOS
All mapped sites in the Datto Companion APP receive a site variable named GravityZonePackageLink. This error indicates the GravityZonePackageLink is missing or has invalid content.
To fix this issue, please follow these steps:
Make sure the device on which the job is executed is part of a mapped site.
If the
GravityZonePackageLinkvariable is not defined for the mapped Datto Site, please delete the mapping in the Datto Companion APP and recreate it.If the
GravityZonePackageLinkvariable is present, please make sure that the default installation package available for the mapped GravityZone company has not been deleted or renamed.
Affected operating systems: Windows, Linux, macOS
This is a generic error for situations where cURL fails to download a certain binary. The displayed messages (alongside code 16109) will be different depending on the case.
To fix this issue, please check the Stdout Datto Job error, which will also display the cURL error code.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools update process could not be started.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up-to-date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools update process could not be started.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
The Datto job was executed on a Datto device that is not provisioned with Bitdefender.
Please make sure that the target Datto device has Bitdefender installed.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools full scan process could not be performed.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools full scan process could not be started.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools quick scan process could not be performed.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools quick scan process could not be started.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Linux
cURL cannot be installed on the Linux device.
To fix this issue, make sure that the necessary repositories and rights are available on the Linux device to install cURL.
Affected operating systems: Linux
The archive containing the Bitdefender Endpoint Security Tools for Linux cannot be extracted.
To fix this issue, make sure that the tar utility tool is installed and working properly. If the problem still persists afterwards, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows
The Datto device operating system is not supported by Bitdefender.
For the list of supported Windows operating systems, refer to Supported operating systems.
Affected operating systems: Windows
The target Datto device does not have PowerShell installed.
To fix this issue, make sure PowerShell is installed and enabled.
Affected operating systems: Windows, macOS
Bitdefender Endpoint Security Tools update status could not be checked.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Linux
The downloaded installation file for Bitdefender Endpoint Security Tools, named installer, cannot be found on the target device.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: Windows, Linux, macOS
The action defined in the job running the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is not valid.
To fix this issue, make sure that the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is up to date. If the problem still persists after updating the component, please contact Bitdefender Enterprise Support.
Affected operating systems: macOS
The action defined in the job running the Bitdefender GravityZone Endpoint Management [Datto Companion APP] component is invalid.
To fix this issue, make sure that the macOS device has an Intel or ARM CPU architecture. Datto RMM integration does not support other CPU architectures on macOS devices.